Frequently Asked Questions
Everything you need to know about shopping with FANS BYD.
How long will it take to receive my order?
Standard shipping usually takes 3-7 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
FANS BYD accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our fashion is both stylish and responsible.
Can I change or cancel my order after it's been placed?
Because we aim to process orders as quickly as possible, changes can only be made within 1 hour of purchase. Please contact our support team immediately if you need to modify your details.